The dispensary is open during normal surgery hours. 

Monday-Friday 8am-6pm except Wednesdays when it is extended until 7.30pm

Saturday mornings 9am-12pm

Chew Medical Practice is a fully dispensing practice. This means that we can supply all medication for most of our patients, directly from the surgery.

The key benefits of dispensing with us are:

• Medication is available within 20 minutes of leaving the doctor or nurse, often quicker, without the need to go elsewhere to collect it
• There is a very close relationship between our dispensary and the doctors - queries are dealt with quickly and effectively, with minimal delay and absolute clinical safety
• Huge stock - we have one of the biggest dispensaries in the country
• If something is out of stock, then a substitute can often be offered safely and quickly
• We offer a home delivery service free of charge to any patient who doesn't pay at the point of collection (ie under 18, over 65 medically exempt or with a pre-payment card)

All patients can choose whether they use the dispensary or a local pharmacy, but we encourage you to sign up as a dispensing patient, to give you the greatest flexibility.

The only patients who are not eligible to use the dispensary at the surgery are those who live less than a mile from a community pharmacy other than Chew Pharmacy. Everyone who lives within a mile of Chew Pharmacy is still eligible for dispensing services from the surgery.

The dispensary provides funding to enable us to provide the wide range and high quality of services that our patients expect. Your support is greatly appreciated.

Order Your Repeat Prescription Online

Please order your medication online through our online GP services, or in the usual way that you request repeat prescriptions.

Repeat Prescriptions

Repeat prescriptions can be ordered in the following ways:

Online

The online system is available via the link at the top of this page.   

For more information about all online services, please click here.

In person

Tick the items you need on your repeat slip and hand it in to the dispensary or put it in the box on the dispensary counter when you collect your last prescription. If the surgery is closed post it through the letter box. This will be counted as being received on the next working day. If you do not have your repeat slip, you can fill in a prescription order form from the dispensary.

By email

Please remember that this method is via normal email and therefore complete confidentiality cannot be guaranteed. BSWICB.dispensarychew@nhs.net

Please specify the items you require and your full name and address and date of birth. Please make it very clear if you are ordering for more than 1 person.

Please do not use this email for anything other than prescription requests.

A number of personal computers are able to advise you if your email has been received and opened. We recommend that you utilise this on your home PC. Ask your internet provider for details of how to set this facility up.

By post

Send us your repeat slip with the items you require ticked off. Alternatively, if you prefer, you can send us a note to request the items. Please don't forget to include and your full name and address and date of birth. Please allow sufficient time for the post to arrive in addition to the 2 working days we require.

By telephone

This service is available weekdays, between 12:00 & 14:00. Choose Option 3 on the main telephone line.

Unlike many practices Chew Medical Practice has decided to keep a dedicated phone line service between 12:00 and 14:00. This service has been appreciated by many patients over the years. It is important that calls are received by an experienced Dispenser. This service is specifically for carers, house bound and elderly patients. Please note: there is no ring back facility on this number.

We are unable to accept prescription requests on the main surgery number outside these hours.

Click here for the answers to some frequently asked questions

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

When we are closed

If you run out of medication when we are closed you should ring 111 to access BANES Doctors Urgent Care (BDUC).  You will need to collect a written prescription from them and take it to a pharmacy to enable them to dispense your medication.

Prescription charges and exemptions

The NHS prescription charge is a flat-rate amount which the government thinks is reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Patients who are aged under 18 or over 60 do not pay for their prescriptions.

Patients with certain long-term conditions specified by NHS England can complete an exemption form to avoid paying for prescriptions - ask in the dispensary for more information on which conditions are included.

The NHS offers a number of arrangements to help those likely to have difficulty in paying charges.

There is further information about prescription exemptions and fees on the NHS website

Not everyone can claim for free NHS prescriptions in England - Do you think you are entitled to free prescriptions?  Click here for more information

NHS charges

These charges apply in England only.

Prescription (per item): £9.65 (from 1st April 2021).  

• 12-month prepayment certificate (PPC): £111.60
• 3-month prepayment certificate: £31.25

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or renew a PPC On-Line

As from the 1st May 2024 Prescription charges will be going up.

The increase for 1 item will be going up from £9.65 to £9.90 

• 3 month prepayment certificate: £32.05 (increase of £0.80)
• 12 month prepayment certificate: £114.50  (increase of £2.90)

HRT Prepayment - £19.80 (increase of £0.50p)

Home Delivery Service

Do you or someone you know experience difficulty in collecting repeat prescriptions?

Are you aged 60 or over?

Are you exempt from prescription charges or hold a medication pre-payment certificate?

If you can answer yes to any of the questions above and would like to have your prescriptions delivered, please complete the consent form (which you can download by clicking on the link below) and forward onto the Practice. A member of the Dispensing Team will be in touch.

Click here to download our Patient Delivery Consent form

If you have given permission on the consent form, the delivery driver can leave your medication at your premises if you are not at home. Many items are too large to be posted through the letter box so it is useful to clearly identify a suitably secure place to leave your medication.

You can identify repeat items on the repeat slip attached to your medication and return the slip to the delivery driver who will arrange for delivery at the next appropriate date.

Schedule of Delivery Area

Tuesday Delivery Service

Wednesday Delivery Service

 Thursday Delivery Service