ONLINE bookings are unavailable at present. Please phone the reception team on 01275 332420 for more information.  

Urgent care will continue via the duty doctor triage system.

Face Masks / Face Coverings

To comply with new government guidance we request that all patients and members of the public attending the practice wear a face covering, unless you are exempt for health, age or equality reasons. 

Please be mindful and respectful of such circumstances, nothing that some people are less able to wear face coverings, and that the reasons for this may not be visible to others.

To reduce numbers in the waiting room to enable us to comply with social distancing, please could we ask that patients do not come early for a 'face to face' appointment and wherever possible attend appointments alone.

Appointments

Ways to Book an Appointment With a Doctor

In person

Doors are open:

08:00 – 18:00 Monday, Tuesday, Thursday and Friday

08:00 – 19:30 Wednesday

09:00 – 12:00 Saturday

By telephone for an urgent appointment            

Phone lines open: 08:00 to 18:00 Monday - Friday

By telephone for a routine (non-urgent) appointment 

After 10:30 Monday - Friday

Online via Patient Access    

Click on the link at the top of this page.

Urgent Advice & Appointments

We have a triage system for urgent/on day medical emergencies. A clinician is available for urgent medical advice. The receptionist will take your details and you will be called back to discuss the problem and, if appropriate, given an appointment.

Nurse Appointments

We have a very experienced nursing team with each nurse having their own medical specialities and areas of expertise. In order to make sure you are being seen by the most suitable nurse, you will be asked at the time of booking if you would provide the reason for your appointment, this is also so that the receptionists can allow enough time.

Click here for Clinics

Click here for Tests and Results

Routine (Non-Urgent) Appointments

Routine appointments are available mornings & afternoons and can be booked up to 6 weeks in advance. Routine appointments are also available on Wednesday evenings and Saturday mornings.  To allow emergency & urgent calls to be given priority please try to phone after 10:30 to make a routine appointment.

Please note that Wednesday evening and Saturday appointments must be pre-booked - there is no emergency clinic at the surgery and there are no phone lines open during this time.

Longer Appointments

Most appointments are booked in 10 minute slots, however if you are booking a (company or insurance) medical, a minor surgical procedure, cervical smear or are aware that you will need more than the normal 10 minutes, please inform reception at the time of booking and they will allocate a longer appointment time.

One Person - One Slot

Please remember that each appointment time is for one person only - if other members of your family also need to be seen, please book an appointment slot for each of them.

Speaking To a GP/Nurse on the Telephone

If you wish to speak to a specific GP or nurse about a non-urgent matter please contact reception. The receptionists will take your details and a brief message and allocate to the required GP/nurse's routine telephone call list.  

If the GP/nurse you wish to speak to is not in the surgery that day, you will be told this, and you will be able to choose whether to ask for a phone call on a different day or to speak to a different doctor.

Unfortunately the GPs or nurses do not have external email for patient correspondence.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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