Christmas Bank Holidays
The Surgery will be closed on the following dates over the Christmas and New Year period:
Wednesday 25th December
Thursday 26th December
Wednesday 1st January 2020
Ways to Book an Appointment With a Doctor
Doors are open:
08:00 – 18:00 Monday, Tuesday, Thursday and Friday
08:00 – 19:30 Wednesday
09:00 – 12:00 Saturday
By telephone for an urgent appointment
Phone lines open: 08:00 to 18:00 Monday - Friday
By telephone for a routine (non-urgent) appointment
After 10:30 Monday - Friday
24 hour Automated Telephone Service
At all times you can book and cancel routine (non-urgent) appointments using our 24 hour automated telephone service. Just ring the usual surgery number 01275 332420.
Online via Patient Access
Click on the link at the top of this page.
Urgent Advice & Appointments
We have a triage system for urgent/on day medical emergencies. A clinician is available for urgent medical advice. The receptionist will take your details and you will be called back to discuss the problem and, if appropriate, given an appointment.
We have a very experienced nursing team with each nurse having their own medical specialities and areas of expertise. In order to make sure you are being seen by the most suitable nurse, you will be asked at the time of booking if you would provide the reason for your appointment, this is also so that the receptionists can allow enough time.
Click here for Clinics
Click here for Tests and Results
Routine (Non-Urgent) Appointments
Routine appointments are available mornings & afternoons and can be booked up to 6 weeks in advance. Routine appointments are also available on Wednesday evenings and Saturday mornings. To allow emergency & urgent calls to be given priority please try to phone after 10:30 to make a routine appointment.
Please note that Wednesday evening and Saturday appointments must be pre-booked - there is no emergency clinic at the surgery and there are no phone lines open during this time.
Most appointments are booked in 10 minute slots, however if you are booking a (company or insurance) medical, a minor surgical procedure, cervical smear or are aware that you will need more than the normal 10 minutes, please inform reception at the time of booking and they will allocate a longer appointment time.
One Person - One Slot
Please remember that each appointment time is for one person only - if other members of your family also need to be seen, please book an appointment slot for each of them.
Speaking To a GP/Nurse on the Telephone
If you wish to speak to a specific GP or nurse about a non-urgent matter please contact reception. The receptionists will take your details and a brief message and allocate to the required GP/nurse's routine telephone call list.
If the GP/nurse you wish to speak to is not in the surgery that day, you will be told this, and you will be able to choose whether to ask for a phone call on a different day or to speak to a different doctor.
Unfortunately the GPs or nurses do not have external email for patient correspondence.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.